At 11:32 AM PST / 2:32 PM EST our monitoring systems alerted us to increased error rates. We lost the ability to access Google’s GMail API from within Copper. The API is a core part of our service. We contacted Google and were advised that a fix was being implemented.
At 3:30 PM PST / 6:30 PM EST Google informed us that they had completed the fix and Copper was able to connect to the GMail API. Service returned to normal.
We will continue to work with Google to understand how this happened and what steps will be taken to mitigate future incidents.