Copper Outage

Incident Report for Copper

Resolved

All systems are restored and functional.

The root cause was identified with a third-party security software update that was not compatible with our infrastructure and has been restored to it's original version.

Posted Jan 13, 2020 - 19:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2020 - 19:34 PST

Investigating

Copper is currently unavailable. We are investigating.

Posted Jan 13, 2020 - 18:44 PST

This incident affected: Google Sync, CRM for Gmail Chrome Extension, Reporting, Custom Reports Builder, Search Index, Integrations, Developer API, and Rest API & Web Application.