Copper Status - Network Disruption

Network Disruption - Increased Latency

Incident Report for Copper

Resolved

This incident has been resolved and service is back to normal.

Posted Mar 28, 2020 - 16:45 PDT

Update

We are still seeing an increased latency and are working with our 3rd party provider to resolve this.

Posted Mar 27, 2020 - 16:00 PDT

Update

We are continuing to monitor for any further issues.

Posted Mar 27, 2020 - 13:33 PDT

Monitoring

The Copper app is back up and functional. We will continue to actively monitor.

Posted Mar 27, 2020 - 13:30 PDT

Identified

The cause of the outage has been identified. We are now working towards a solution.

Posted Mar 27, 2020 - 12:43 PDT

Investigating

We have become aware that our Copper app is not functional at this time. Our engineering team is actively investigating.

Posted Mar 27, 2020 - 12:31 PDT

This incident affected: Rest API & Web Application and Developer API.