Timeout errors

Incident Report for Copper

Resolved

The incident has been resolved. We are reviewing what happened with our database host and apologize for any inconvenience.

Posted Nov 01, 2021 - 17:44 PDT

Update

Our database host has repaired the node issue and the application is recovering

Posted Nov 01, 2021 - 17:37 PDT

Identified

We have identified the issue is with a node at our database hosting provider. We are working with them now to restore full service

Posted Nov 01, 2021 - 17:30 PDT

Investigating

Areas of Copper are experiencing high rates of timeouts. We are investigating

Posted Nov 01, 2021 - 17:17 PDT

This incident affected: Google Sync, CRM for Gmail Chrome Extension, Mobile Applications, Integrations, Developer API, and Rest API & Web Application.